We Want You to Love Your Cryptid
We put a lot of care into every Custom Cryptid, and we want you to be excited when your creature arrives.
If something goes wrong with your order, we'll make it right.
Whether your order arrives damaged, something isn't quite right, or you simply aren't happy with your purchase, reach out to us. We'll work with you to find a solution.
Shipping
We carefully package every order so your cryptid can make its journey from our workshop to your home safely.
Orders are typically processed and shipped within [X–X business days]. Once your order ships, you'll receive tracking information so you can follow your cryptid's journey.
Shipping times can vary depending on your location, carrier delays, holidays, and other circumstances outside our control.
International Orders
For international orders, the customer is responsible for any applicable customs fees, duties, taxes, or other charges imposed by the destination country.
Returns
Changed Your Mind? That's Okay.
We offer free returns on products that are returned in good condition.
If you receive your order and decide it isn't quite the right fit, contact us within [30 days] of delivery and we'll help you get the return started.
To qualify for a free return:
- The product must be in good, resalable condition.
- It should be free from significant damage, stains, odors, or excessive wear.
- All pieces included with the product should be returned.
- The item should be reasonably clean and cared for.
Once we receive the returned product and confirm its condition, we'll process your refund.
We'll cover the return shipping for eligible returns.
Something Wrong With Your Order?
Don't worry about it.
If your cryptid arrives damaged, has a manufacturing issue, is missing a piece, or you received the wrong item, contact us before sending anything back.
We'll work with you to make it right.
Depending on the situation, we may offer a replacement, replacement piece, repair, exchange, refund, or another solution that makes sense.
You shouldn't have to fight with us to get a problem fixed.
Our Promise
We're a small company, and every customer matters to us.
We'd rather have a conversation and make things right than hide behind a complicated return policy.
If there's a problem, let us know. We'll do our best to make it right.
Need Help?
Have a question about a return, exchange, damaged item, or order?
Customcryptids@yahoo.com
We're happy to help.